Curbside pickup for requested items, computers by appointment, and other services are available--for details on limited services, click here for our FAQ or call 1-833-GET-GRRL.
FAQs: Borrowing Materials
Most materials have a three week loan period. All entertainment DVDs and VHS videos have a one week loan period. Interlibrary Loan materials may have a special due date set by the owning library. If you are unsure when your items are due, check with your library during open hours or log in to your account at the top of this page.
Check out periods vary from one to three weeks for items in our digital library. Some digital providers allow you to set a shorter checkout period or to return an item early.
Items checked out at any Great River Regional library may be returned to any of Great River Regional Library's 33 locations.
Items borrowed through our Interlibrary Loan service must also be returned to a Great River Regional library so they can be properly removed from your account before going back to their home library system.
You can renew GRRL-owned items online by logging into your account at the top of this page, or by visiting or calling any Great River Regional library.
You may renew items twice - as long as no one else has requested that item. If an item has already been renewed twice, you may bring the item to your local library to check in and check back out - again, only provided no one else is requesting that item.
Interlibrary Loan items may not be renewed.
Great River Regional Library does not charge overdue fines for juvenile and young adult items. For all other items, daily charges are assessed for each item that is not returned on time. Fines vary by type of item. A list of these fines, as well as other related information, can be found on the Fines & Fees answer page.
Notify library staff as soon as possible if an item becomes damaged or is lost. Some damaged items may be mended, but otherwise you will have to pay for the cost of the damaged or lost item plus a $6 processing fee. Great River Regional Library does not accept replacement copies of items. However, if a lost item is later found, please return it to your local library and the cost of the item may be refunded. The $6 processing fee will not be refunded.
Because Great River Regional libraries circulate thousands of DVD and CD materials each year, it is inevitable that discs will wear out and need to be repaired or replaced.
To report a damaged disc, please indicate the problem on the disc care insert found inside each DVD or CD case or alert a staff member when returning the item to any Great River Regional llibrary. Staff are able to send scratched or dirty CDs and DVDs to be cleaned and repaired at our St. Cloud location.
A PIN is a 4 digit number that acts like a password when logging into your online account or using any Great River Regional Library public internet computer.
If you registered for a library card with us prior to August 1, 2017, your PIN may have been automatically set to the month and day of your birth. For example, if you were born on October 15, 1960, then your PIN would be 1015. After August 1, 2017, you were able to choose your own PIN at the time you registered for your library card.