FAQs: Borrowing Materials

How long may I keep items I check out?

Most materials have a three week loan period. All entertainment DVDs and VHS videos have a one week loan period.  Interlibrary Loan materials may have a special due date set by the owning library. If you are unsure when your items are due, check with your library during open hours or log in to your account at the top of this page.

Check out periods vary from one to three weeks for items in our digital library. Some digital providers allow you to set a shorter checkout period or to return an item early.

Do I have to return my library materials at the same location where I checked them out?

Items checked out at any Great River Regional library may be returned to any of Great River Regional Library's 33 locations.

Items borrowed through our Interlibrary Loan service must also be returned to a Great River Regional library so they can be properly removed from your account before going back to their home library system.

How do I renew items and how many times may I renew an item?

You can renew GRRL-owned items online by logging into your account at the top of this page, or by visiting or calling any Great River Regional library.

You may renew items twice - as long as no one else has requested that item. If an item has already been renewed twice, you may bring the item to your local library to check in and check back out - again, only provided no one else is requesting that item.

Interlibrary Loan items may not be renewed.

What if I damage or lose a library item?

Notify library staff as soon as possible if an item becomes damaged or is lost. Some damaged items may be mended, but otherwise you will have to pay for the cost of the damaged or lost item plus a $6 processing fee. Great River Regional Library does not accept replacement copies of items. However, if a lost item is later found, please return it to your local library and the cost of the item may be refunded. The $6 processing fee will not be refunded.

What do I do if a DVD or CD I checked out is too scratched to play?

Because Great River Regional libraries circulate thousands of DVD and CD materials each year, it is inevitable that discs will wear out and need to be repaired or replaced. 

To report a damaged disc, please indicate the problem on the disc care insert found inside each DVD or CD case or alert a staff member when returning the item to any Great River Regional llibrary. Staff are able to send scratched or dirty CDs and DVDs to be cleaned and repaired at our St. Cloud location. 

What is my Personal Identification Number (PIN)?

A PIN is a 4 digit number that acts like a password when logging into your online account or using any Great River Regional Library public internet computer.

If you've forgotten your PIN or want to change it, you can reset your PIN in one of two ways:

  • Use the Change My PIN online form
  • Go in person to one of our locations during open/curbside hours. Please note: Library staff cannot reset PINs over the phone or via email.

Tips for a secure PIN: