Yes, most lost items that are not yet paid for may be returned for up to one year after they lost, as long as they are undamaged. Interlibrary loan items need to be returned within 30 days of billing as GRRL is required to pay the lending library on your behalf.
Lost items that are already paid for may not be returned.
All accounts must be paid to $1.00 or less before materials can be checked out.
Great River Regional Library uses a collection agency, Unique Management Services, in order to recover materials and fees. The main goal of using the collection agency is to remind patrons of their overdue items and encourage returning them. If an account has a balance of $25 or more for 30 days, the account will be sent to the collection agency and a $10 fee added to the account.
Contact your local library staff for questions about library balances. You may also contact the Patron Services Specialist at (320) 650-2510 if you have questions about collection agency charges.
Please note: Our Ask A Librarian online chat is a consortium of libraries around the US who help each other by answering patrons' reference and other questions. GRRL staff are not available for online chat 24/7, so if you have account questions please reach out to us by phone or in person for best service.
Effective 2022, GRRL does not charge overdue fines on materials, although if items are not returned within 45 days of going overdue they will considered lost and charges assessed.
Replacement costs will be applied for lost items and those damaged beyond repair. In order to avoid having items automatically set to lost, they must be returned within 45 days of the due date. You may receive a bill for lost items. If lost items are returned in good condition, replacement costs may be removed.
You can pay online from home with a credit card by logging into your account at the top of this page. Follow this link for a how-to guide: Make a payment
You can also pay by credit card at any Great River Regional library via the public catalog station by clicking on the "Make a payment" icon.
Library staff cannot take credit card payments at the circulation desk.
Accounts are blocked from new checkouts if items are 10 or more days overdue. Return or renew items online or via phone to avoid having your account blocked from checkouts. Renew online by logging in at search.griver.org or by phone to any location or our hotline: 1-833-GET-GRRL (1-833-438-4775).