Where should I direct questions about the collection agency and disputed charges?

Contact your local library staff for questions about library balances. You may also contact the Patron Services Specialist at (320) 650-2510 if you have questions about collection agency charges.

Please note: Our Ask A Librarian online chat is a consortium of libraries around the US who help each other by answering patrons' reference and other questions. GRRL staff are not available for online chat 24/7, so if you have account questions please reach out to us by phone or in person for best service.