Why does Great River Regional Library use a collection agency?

Great River Regional Library uses a collection agency, Unique Management Services, in order to recover materials and fees. The main goal of using the collection agency is to remind patrons of their overdue items and encourage returning them. If an account has a balance of $25 or more for 30 days, the account will be sent to the collection agency and a $10 fee added to the account.

Once an account is sent to collections, we still want to work with you. Our goal is to for our items to come back to us! If you are able to return our items in good condition and in a timely manner, the item costs will be removed from your account. Unfortunately, Collection agency fees cannot be waived.

If you receive a collection notice, please make your payment to GRRL, and send it in, with your account number, to

GRRL Circulation

1300 West St. Germain Street

St. Cloud, MN 56301

 

Please do not send payment to Unique Management Services.

Parents or guardians are responsible for the accounts of their minor children.

You may also contact the Patron Services Specialist at (320) 650-2510 if you have questions about collection agency charges and fines.