Why Does GRRL Use A Collection Agency?

Great River Regional Library uses a collection agency, Unique Management Services, in order to recover materials and fees. The main goal of using the collection agency is to remind patrons of their overdue items and encourage returning them. If an account has a balance of $25 or more for 21 days, the account will be sent to the collection agency and a $10 fee added to the account. Parents or guardians are responsible for the accounts of their minor children. You may also contact the Patron Services Specialist at (320) 650-2510 if you have questions about collection agency charges and fines.