| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE |
|---|---|---|---|---|---|---|---|
| STAFFING | 1 | A staffing plan that equitably distributes hours and staff to provide the highest quality service. | Have sufficient and equitable staffing throughout the region | 1) Plan for a three year GRRL budget to better prepare the board for staffing needs. Include input from all GRRL staff. | Director, Finance Manager, and Leadership Team | Ongoing | Ongoing |
| 2) Provide a minimal level of staffing at each GRRL library equal to public services staff scheduled at twice the number of open hours at each branch. | Director, Finance Manager, and Leadership Team | 2006/2007 | 2007-2008 | ||||
| 3) Begin a measurement process to determine a staffing needs plan based analysis of quantifiable staff outputs. Utilize the “Staffing For Results” process. | Deputy Director | 2006 | Ongoing |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE | NOTES |
|---|---|---|---|---|---|---|---|---|
| SERVICES | 2 | Provide services based on community needs within GRRL; for example, providing automated e-mail holds notifications. | Provide automated hold notification | 1) Investigate, analyze and recommend automated solution to the holds notification process. | CIS | 2006/2007 | 2008 | Implement e-mail notification in 2007, implement telephone notification in 2008 |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE |
|---|---|---|---|---|---|---|---|
| TECH TOOLS | 3 | Increase access to technology for staff | Provide additional circulation computers, HIP terminals, and internet stations to each GRRL location (as use demands and space allows) with provision for upgrading and replacement on a regular schedule. | 1) Budget for replacement computers | CIS Coordinator | Ongoing | 2007 Onward |
| 2) Increase CIS staffing | Director/CIS Coordinator | 2006 | 2007/2008 |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE |
|---|---|---|---|---|---|---|---|
| STRUCTURE | 4 | Explore a structure that distributes library resources and staff within the region served by GRRL from one central location to multiple resources libraries. | Review current schedules to coordinate open hours | 1) Marketing plan for public awareness | RST | Review schedules 2006, Develop new schedules 2007 | 2008 |
| 2) Explore professional survey for open hours and compare outsourcing costs to in-house costs | RST | 2006 | 2006 | ||||
| 3) Discussions with branch managers related to complimentary open-hour schedules | RST | 2006 | 2006 |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE | NOTES |
|---|---|---|---|---|---|---|---|---|
| STAFFING | 5 | Implement a staffing plan that equitably distributes hours and staff to provide the highest quality service. | Work to ensure a well-trained, mobile and flexible staff. | 1) Hire Branch Assistants for a minimum of 8 hours per week. | HR Coordinator | 2006 | 2007 Onward | |
| 2) Budget for a 10-hour minimum training period (with supervisor – in addition to regularly scheduled hours) for all new employees. | Training Coordinator | 2006 | 2007 Onward | |||||
| 3) Allow Branch Assistants to work in more than one location, but not during the same day. | HR Coordinator, Branch Managers | Current practice | 2006 | Completed | ||||
| 4) Budget for 4 hours per year per branch to allow for branch staff meetings where training and procedural reviews can be accomplished. | RST | Budget year 2007 | 2008 Onward |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE |
|---|---|---|---|---|---|---|---|
| BUDGET | 6 | Obtain sufficient funding by developing and supporting system-wide fund development activities | Support and develop system-wide fund development activities | 1) Develop major giving program that features support and enhancement of the operating budget | Fund Dev. Coor. | 2006 | 2007 |
| 2) Explore, develop and promote a tribute giving program | Fund Dev. Coor. | 2006/2007 | Ongoing | ||||
| 3) Explore options for donors to support GRRL through non-profit organization | Fund Dev. Coor. & Director | 2006/2007 | Ongoing | ||||
| 4) Explore development of Planned Giving Program for GRRL | Fund Dev. Coor. & Director | 2006/2007 | Prepare Recommendation by Sept. 2007 | ||||
| 5) Develop and implement a donor recognition program | Fund Dev. Coor. | 2006 | 2007 | ||||
| 6) Enhance annual giving program to included targeted giving opportunities | Fund Dev. Coor. | 2006 | Ongoing |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE |
|---|---|---|---|---|---|---|---|
| COMMUNICATIONS | 7 | Increase communication with the general public about library issues | Target non-users and users with promotional materials | 1) Develop and implement a GRRL brand campaign. | Marketing Coordinator, Youth Services Coordinator, Adult Services Coordinator | 2007 | 2007 Onward |
| 2) Provide promotional materials to those who use the library, those who do not, and those who have limited English language skills. | Marketing Coordinator, Youth Services Coordinator, Adult Services Coordinator | 2007 | 2008 | ||||
| 3) Provide traveling displays for library and other community locations | Marketing Coordinator/PST | 2007 | 2008 | ||||
| 4) Re-design GRRL Public Web Page | CIS/Marketing/PST | 2206/2007 | 2007 Onward | ||||
| 5) Provide marketing materials for Library Card Sign Up Month, National Library Week, Children’s Book week and other coordinated library promotional opportunities. | PST, Marketing, Outreach Coord, Youth Serv Coord, Adult Serv Coord | 2007 | 2008 Onward | ||||
| 6) Investigate paid media advertising and other communications options | Marketing Coordinator | 2006 | 2007 |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE |
|---|---|---|---|---|---|---|---|
| SERVICES | 8 | Provide Services Based on Community Needs within GRRL | Provide literacy Initiatives such as Every Child Ready to Read | 1) Implement Every Child Ready to Read program within the GRRL system as appropriate | Outreach, Adult & Youth Services Coordinators | 2006 | 2007 |
| 2) Implement Grade One at the Library (GOAL) within GRRL system as appropriate | Outreach, Adult & Youth Services Coordinators | 2006/2007 | 2008 |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE |
|---|---|---|---|---|---|---|---|
| STRUCTURE | 9 | Develop and implement a virtual library service plan | Evaluate and research the public service benefits of virtual library services | 1) Look for grant opportunities for start-up project. | Fund Development Coord, Director | Ongoing | Ongoing |
| 2) Form a Virtual Library Service (VLS) development team. | RST | 2006 | 2007 | ||||
| 3) Establish goals. | Virtual Library Service team | 2007 | 2007 | ||||
| 4) Develop a marketing strategy. | Marketing Coordinator | 2007 | 2007 | ||||
| 5) Determine equipment and staffing needs/budget. | VLS | 2007 | 2007 | ||||
| 6) Evaluate virtual library service presently offered by GRRL and other libraries. | VLS | 2007 | 2007 | ||||
| 7) Marketing of GRRL electronic library resources and services | Marketing Coordinator | 2007 | 2007 | ||||
| STRUCTURE | 9 | Develop and implement a virtual library service plan | Implement virtual services such as on-line live reference and a virtual branch that is open 24/7. | 1) Have a virtual branch open 24/7 for patrons to use | VLS | 2007 | Late 2007/2008 |
| FOCUS AREA | PRIORITY | GOALS | ACTION STEPS | STRATEGIES | RESPONSIBILITY | PLANNING TIMELINE | IMPLEMENTATION TIMELINE |
|---|---|---|---|---|---|---|---|
| STRUCTURE | 10 | Provide Services Based on Community Needs within GRRL | Increase library collection size to meet demand in all formats especially in the ever-popular media area. | 1) Carry out statistical and budget analysis to determine the best use of the materials budget. | Collection Development Coordinator | Each Budget year in cycle. | Ongoing |
| 2) Work closely with patrons and communities to determine the best balance for the collections in those libraries. | Collection Development Coordinator | Ongoing | Ongoing |
Revised June 2006